British Gas has appointed Paul Nickson the company’s commercial director effective immediately. Nickson, a Member of the Order of the British Empire (MBE) is the former Head of Arrivals and Departures, London 2012. His new appointment comes just weeks after British Gas commemorated the installation of its millionth smart meter, more than any other UK energy supplier.
British Gas states, “The Government has required energy companies to ensure all homes and businesses have smart meters installed within the next seven years. Paul will work to make customers aware of the smart meter roll-out, the benefits of smart meters and how they can get the best out of being a smart meter customer.”
In addition to his role at British Gas, Nickson serves as a board member on the Central Delivery Body, established by Energy UK on behalf of the larger energy suppliers. The Body will manage consumer engagement around the smart meter roll-out from an industry perspective.
At London 2012, Nickson was responsible for 100,000 key international visitors, including media, athletes, and dignitaries during the London 2012 Olympic and Paralympic Games. He was awarded his MBE in recognition for his work at the Olympics, where he ensured visitors enjoyed a positive experience.
Prior to his role at London 2012, Paul was the customer experience manager at Terminal 5 and 3 for British Airways at Heathrow Airport, overseeing the 30 million passengers who moved through the terminals annually.
Nickson says smart meters represent “one of the biggest changes in our homes since central heating became a common fixture, so I am very pleased to be part of the team at such an important time for British Gas and our customers. Smart meters will put an end to estimated bills and provide information on energy use to our customers in near real time. With a million meters installed, we’re well on our way to delivering on our commitment to bring this technology and innovation to homes around the country, and ultimately help more of our customers control their energy use. There’s still a long way to go and I’m looking forward to working with the wider energy industry to ensure all households and businesses are aware of the opportunity that smart meters present for our energy future.”
Paul will join the Smart team led by Stuart Rolland, British Gas’ smart metering managing director.© smartmeters.com. No Reproduction without permission.