Customer relationship management

First Utility Selects LogNet Systems for Customer Management and Billing of Multiple Play Energy and Telecommunications Services

LogNet Systems, a global provider of customer management and billing solutions for multiple play service providers, today announced that the company has been selected by First Utility, a leading independent energy and telecoms company in the United Kingdom, to provide its multiple play customer management and billing solution for combined energy and telecommunications services.


Convergys to Showcase Smart CIS Solutions at CS Week

At the upcoming CS Week, relationship management specialist Convergys Corporation will showcase its Smart Customer Installation Support solutions, featuring its next generation billing and customer care solutions for the utility and energy markets. In addition, two speakers from Convergys will share their expertise on technology and discuss how the Smart Grid is changing the customer interaction dynamic for utilities. The conference takes place in Nashville on May 25-28.

Convergys Smart CIS Solutions

Convergys Corporation has unveiled the worldwide availability of its Smart CIS Solutions, next-gen billing and customer care solutions for the utility and energy markets. The new solution is designed to help utilities make the transition to new technologies, increased date volume, rate structures, consumer power generation, and new consumption models that include electric vehicles.