At the upcoming CS Week, relationship management specialist Convergys Corporation will showcase its Smart Customer Installation Support solutions, featuring its next generation billing and customer care solutions for the utility and energy markets. In addition, two speakers from Convergys will share their expertise on technology and discuss how the Smart Grid is changing the customer interaction dynamic for utilities. The conference takes place in Nashville on May 25-28.
Convergys Corporation has unveiled the worldwide availability of its Smart CIS Solutions, next-gen billing and customer care solutions for the utility and energy markets. The new solution is designed to help utilities make the transition to new technologies, increased date volume, rate structures, consumer power generation, and new consumption models that include electric vehicles.