The project will enable OUC to finish its conversion to a fully digital meter network and provide a website that allows OUC customers to better monitor their consumption.
Byron Knibbs, OUC Vice President of Customer & Sustainable Services, says, “Meeting the changing needs of our electric and water customers and getting them the information they need to make informed decisions about their consumption are our top priorities. We have worked with Elster throughout our AMI deployment, and Elster’s turnkey solutions continue to answer our needs and elevate our level of service to our customers.”
The EnergyAxis management system enables OUC to enhance its outage management and distribution grid monitoring and control. The new system also will enable OUC to support new rate structures for customers in the future, including pre-pay and eventually time-of-use programs, as well as a web portal that provides customers with detailed consumption information.
Elster Solutions President Ed Myszka adds: “As a long-term Elster partner and an early adopter of EnergyAxis, OUC demonstrates the drive of many municipal utilities to deploy innovative smart grid technologies that can enhance services to its customers. Our products and solutions are packaged to equip utilities across the United States and around the world with comprehensive, actionable data and information to deliver first-rate customer service.”
Elster Solutions helps utilities improve their revenue cycle services, customer service, delivery reliability, and enable efficient energy usage by utility consumers through demand response and in home networking capabilities. For more information, visit www.elstersolutions.com.
OUC is the second largest municipal utility in Florida, providing electric and water services to nearly 225,000 customers in Orlando, St. Cloud, and parts of unincorporated Orange and Osceola counties.